Shipping policy

SHIPPING POLICY

Processing Times
Orders are typically processed and prepared for shipment within 1–3 business days. Orders are not processed or shipped on weekends or holidays.

Shipping Rates & Delivery
Shipping charges are calculated and displayed at checkout based on the contents of your order and available shipping options. Estimated delivery times shown at checkout are provided by the shipping carrier and begin after your order has been processed.

Tracking
When your order ships, you will receive a shipping confirmation email containing tracking information when tracking is available for the selected shipping service.

Shipping Addresses
Please review your shipping address carefully before completing your purchase. Kozy Garden Company LLC is not responsible for delays or delivery issues resulting from incorrect or incomplete shipping information provided at checkout.

Lost, Delayed, or Damaged Packages
Once an order has been transferred to the shipping carrier, delivery is subject to the carrier's operations and delivery schedule. If your package arrives damaged, please contact us within 7 days of delivery at hangingwithkim@gmail.com so we can review the issue with you.

Shipping Area
We currently ship within the United States.

Questions regarding shipping may be sent to hangingwithkim@gmail.com